Privacy Policy

At Lightning Blade Engraving ("we," "our," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

• Registration Information: If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.
  
• Communications: If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
  
• Events: If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.
  
• User Content: We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.

• Payment Information: If you make a purchase through our Services, your payment card information, billing address, and transaction details will be collected. All payments are processed through secure, third-party payment processors. Lightning Blade Engraving does not directly store or have access to your full credit card or financial account numbers.

• Device and Usage Information: When you visit our website, we may automatically collect info about your device, including your IP address, web browser type, operating system version, the pages you view, the links you click, and the dates and times of your visits.

• Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base as a whole. You can control the use of cookies through your individual browser settings.

We use the information we collect to provide, maintain, and improve our Services, including:

• Processing, fulfilling, and shipping your custom engraving orders.
• Creating digital design proofs and communicating with you regarding project approvals.
• Sending you transaction receipts, shipping tracking updates, and customer support messages.
• Sending you promotional emails, marketing updates, and special offers (where you have opted in).
• Preventing fraudulent transactions, monitoring unauthorized access, and ensuring the security of our website.

We do not sell your personal information. We only share your information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.

• For Promotional Purposes: We may feature photographs or videos of completed custom items on our website and social media platforms. We will ensure no sensitive personal details (such as home addresses or private phone numbers engraved on items) are visible without your explicit consent.

• Legal Requirements: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal obligations under State of Indiana or federal laws, protect our rights or property, or protect the safety of our users or the public.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, misuse, or unauthorized access. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill your orders, comply with legal requirements, and resolve disputes.

• Marketing Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of the email. Please note that even if you opt out of marketing, you will still receive transactional emails regarding your active orders and proofs.

We may update this Privacy Notice from time to time to reflect changes in our shop practices or for legal and regulatory reasons. We will notify you of any material changes by posting the updated notice on our website with a revised effective date.

If you have any questions, comments, or concerns about this Privacy Notice or our privacy practices, please contact us via the contact form on our website.